About Warranties

Straight Talk About Warranties

Replacing a roof is no simple job. Before making the investment to improve your home, one thing you want to be educated on are warranties and how they protect your home and your investment. There are 2 different kinds of warranties. Let's break them down.

Manufacturer Warranty:

Manufacturers of shingles and other roofing products warranty their own products. The length and details of these warranties differ from manufacturer to manufacturer, as well as from product to product. That's why many times you'll hear of one particular shingle being a 30-year, 50-year or even “Lifetime” shingle. This means if you have a problem within that warrantied time period and the issue is deemed a “Manufacturing Defect” the handling of that issue would be between the homeowner and the shingle manufacturer. This means that manufacturer warranties do not extend to damages caused by improper installation, that's where your contractor's “Workmanship Warranty” comes in.

 

C. T. Bates Workmanship Warranty:

Manufacturer warranties don’t extend to damages caused by improper installation. Mistakes made during installation can cause premature roof failures, so its critical homeowners choose a roofing company with well-trained installers and a warranty to back up their work. An improperly installed roof can take more than one hard rain to fail, so a lengthy warranty is just as important as a manufacturer warranty to protect your investment.
C. T. Bates Roofing offers a contractor 5-year workmanship warranty that guarantees our craftsmanship. The warranty also safeguards that all work performed meets or exceeds industry standards and local and state building codes. It also guarantees that the work is completed according to manufacturer's specifications. We go over the full warranty details with you before we begin the project.

Warranty FAQs

1Why not just pick the contactor with the longest warranty?
It’s important to be careful when selecting a contractor based on their warranty alone. Many roofers offer 15, 20, and even 30 year long workmanship warranties. At first that may sound great, but what are the dangers of these long warranties? Many roofing companies use unreasonably long warranties as a sales tool. They get the job based on their warranty alone and pay their installers for the speed of their installation instead of the quality. This results in installation mistakes. When the problems start popping up and the warranty calls start rolling in, the company simply closes down, or the owner dissolves the old company and starts up again under a different name. Homeowners, who fall victim to such companies, regularly call us asking us to fix the mistakes of a past company because they are no longer in business.
2What does my warranty NOT cover?
Warranties protect against defects in the material or workmanship; they don’t warrant that a product will work correctly if there are outside events that affect the product’s performance. In the case of a roof, damage caused by natural deterioration, storm damage, maintenance negligence, or other external events is not covered by product or workmanship warranties. This kind of damage may be covered by a home warranty or your homeowner’s insurance, however.